At LYRTHONEXIL, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help with our hassle-free returns process.
You have 30 calendar days from the date you received your item to initiate a return.
To be eligible for a return:
Please note that certain types of goods are exempt from being returned, such as perishable goods, custom products, and digital downloads.
To initiate a return, please contact our customer service team at [email protected] with your order details. Our team will provide you with a return authorization and instructions on how to send your item back to us.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within a certain number of days.
If you need to exchange an item, please contact us and we will guide you through the process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions regarding our returns policy, please reach out to our support team at [email protected].